Terms of service

Support Contact: support@playtheory.co.uk

1. Introduction

These Terms & Conditions apply to your use of our website and to any product(s) purchased directly from Play Theory, the trading name of Connect & Play Ltd. If you’ve bought our products from a third-party retailer like Amazon or a physical store, please contact them directly.

By purchasing through our website, you agree to these terms.

2. Who We Are

We are Connect & Play Ltd, a company registered in England and Wales.

You can contact us at:

📧 support@playtheory.co.uk

3. Buying from Us

3.1 Product Use

All products sold via our site are for personal, non-commercial use. Resale is not permitted without written permission.

3.2 Images

Product images are for illustration only. Final packaging or design may differ slightly.

3.3 Minor Changes

We may make small changes to our products to meet legal requirements or improve them.

4. Prices and Payment

  • All prices include VAT.
  • We aim to display accurate pricing, but errors may occur. If the correct price is higher than shown, we’ll ask if you want to proceed.
  • Payment is taken at checkout using the methods listed on our site.

5. Delivery

  • Delivery fees are displayed during checkout.
  • We aim to dispatch as quickly as possible. If there’s a major delay outside our control, we’ll contact you.
  • If no one is home, your parcel may be left in a safe place or returned to a depot.
  • If delivery cannot be completed after attempts, we may cancel your order and refund you (minus any costs incurred).

6. Ownership

You own the product once we receive full payment. Responsibility for the product passes to you on delivery.

7. Cancelling or Returning Products

You can cancel or return a product in the following cases:

7.1 If the item is faulty or misdescribed

You may be entitled to a repair, replacement, or refund. See Section 8.

7.2 If you change your mind (within 14 days)

You have 14 days from receiving the item to request a return. You’ll need to cover return postage unless we were at fault. Returned products must be in their original condition.

8. Your Legal Rights (UK)

Under the Consumer Rights Act 2015:

  • 0–30 days: Faulty? Full refund.
  • Up to 6 months: If not repairable, you’re entitled to a replacement or refund.
  • Up to 6 years: You may be entitled to partial refund if product doesn’t last a reasonable time.

9. How to Request a Return

Contact us at support@playtheory.co.uk to begin the return process.

If approved, we’ll send a return label (if we’re covering postage). Refunds are processed within 14 days after we receive the return.

10. Termination of Orders

We may cancel your order if:

  • Payment is not made after 7 days.
  • You fail to provide required information.
  • Delivery cannot be arranged.

We’ll refund any money paid for undelivered items, minus reasonable costs.

11. Using Our Website

  • Our site is free to use but not guaranteed to be available 24/7.
  • You agree not to misuse our website (e.g., upload harmful material, spam, or violate any laws).
  • We own the content on our site. You must not use it commercially without permission.
  • You may post reviews or comments, but we can remove anything offensive, misleading, or illegal.

12. Privacy

We collect and process personal data in accordance with our Privacy Policy. Please read it carefully to understand how your data is used.

13. Liability

We are responsible for losses that are a foreseeable result of us breaching this contract, but not for:

  • Unexpected or indirect losses.
  • Delays caused by events outside our control.
  • Damage caused by your misuse of the product.

We don’t limit our liability for death, personal injury, fraud, or your legal rights under UK consumer law.

14. Final Bits

  • You can’t transfer your rights under these terms without our consent.
  • If any part of these terms is found to be unlawful, the rest remain in effect.
  • These terms are governed by English law. Disputes can be resolved in your local court or the courts of England.

15. Disputes

If you have an issue, please email support@playtheory.co.uk.

16. Changes to These Terms

We may update these Terms occasionally. If we make significant changes, we’ll email you (if you’ve provided your address) or post the update on our website.