When will my game arrive?

We aim to get your game to your hands (or at least your doorstep) within 2 working days if you’re in the UK.

Chose next-day delivery? You should get it within 1 working day.

Still waiting?

Ahh, boo! Delays can happen now and then.

• First, check your tracking info. It's usually spot-on.
• If things still look wonky, get in touch and we’ll chase it down faster than you can say “Game night!”

Can I cancel or change my order?

Our warehouse staff are lightning fast — orders usually leave the building within 2 hours!

That means:

• We can’t amend your address once it’s shipped
• Double-check your order details before you hit 'order' just to be safe!
  

How much is delivery?

• Free delivery on on all UK orders over £30
• Just £1.99 for orders under £30

Not Quite What You Expected? No stress — we’ve got your back.

If you ordered directly from our website and changed your mind, you’ve got 14 days from when your game lands to send it back for a refund.

To return:

• Keep it unused and in its original packaging (no chewed corners, please!)
  
• Drop us a line at support@playtheory.co.uk with your order number
• We will walk you through it - easy peasy

Need all the fine print? Click here for the full Refund Policy.

We’re always on the lookout for fun, creative influencers to help spread the word about our games! Whether you’re a board game fanatic or just love bringing people together for a good time, we’d love to hear from you. Email support@playtheory.co.uk.

None of the info above answer your query? No worries—email support@playtheory.co.uk; we would love to hear from you!

Our details:

Returns address: Play Theory, Crocodile Stores Ltd, 35, Moorbridge Road, Bingham NG13 8GG

Address: Play Theory, 124 City Road, London, EC1V 2NX